// Pricing

Simple pricing.
No surprises.

Pay only for what your spiders actually use on BMC, or get Estela running on your own infrastructure with Bitmaker's commercial support.

BMC pricing

Resource
Unit price
Notes
Bandwidth
$1.00 / GB
All data transferred during spider execution
Processing time
$0.0020 / min
Per minute of active spider runtime
Data retention
$2.00 / GB / mo
Extracted data stored in BMC per month
Need proxy rotation for your spiders? Bitmaker Proxy is a separate service with its own pricing — datacenter, residential, and premium residential tiers.
Coming Soon

Start with $5 in free credits — no credit card required

Enough to run your first spiders and see exactly how BMC pricing works in practice.

Create free account →
// Estela Commercial Support

Estela on your infrastructure.
Backed by Bitmaker.

Pricing is tailored to your team size, infrastructure complexity, and support requirements. Every engagement starts with a conversation.

Support tiers

Standard
Standard
For teams getting started with self-hosted Estela.
Contact Sales for pricing — tailored quote
Response times · Business hours only
P1 Critical 4 business hours
P2 High 8 business hours
P3 Medium 24 business hours
P4 Low 48 business hours
✓ Reactive support — client-reported incidents
✓ Email support channel
✓ 2 named contacts
✓ Coverage Mon-Fri, 9AM-6PM UTC-5
✓ Platform bug fixes & security patches
✓ Kubernetes, OS, DB & component maintenance (yearly)
✓ TLS certificate renewal
Contact for Standard →
Professional
Professional
For teams that need proactive monitoring and faster response.
Contact Sales for pricing — tailored quote
Response times · P1 is 24/7
P1 Critical 4 hours · 24/7
P2 High 4 business hours
P3 Medium 8 business hours
P4 Low 24 business hours
Everything in Standard, plus:
✓ Reactive + Basic Proactive supervision
✓ Email + Slack support
✓ 4 named contacts
✓ Uptime monitoring — alert within 2 min of outage
✓ Bitmaker initiates diagnosis without client report
Contact for Professional →
Enterprise Most Popular
Enterprise
For organizations that need full proactive supervision and a dedicated partner.
Contact Sales for pricing — tailored quote
Response times · P1 & P2 are 24/7
P1 Critical 30 min · 24/7
P2 High 2 hours · 24/7
P3 Medium 4 business hours
P4 Low 24 business hours
Everything in Professional, plus:
✓ Full Proactive supervision
✓ Dedicated Slack channel + scheduled calls
✓ Unlimited named contacts
✓ Performance alerts: Kafka lag >10k, MongoDB disk >85%, CPU >80%
✓ Monthly health reports with scaling recommendations
✓ Dedicated Technical Account Manager (TAM)
✓ Proactive risk management & architecture guidance
Contact for Enterprise →

What's included

✓ Included in all tiers
✓ Platform bug fixes (API, frontend, data pipeline, scheduling)
✓ Incident response for platform components
✓ Security patches for platform dependencies
✓ Configuration guidance for Estela features
✓ Kubernetes upgrades (yearly)
✓ OS patches & database maintenance (yearly)
✓ TLS certificate renewal (as needed)
✓ Estela version updates (as needed)
Setup fee is quoted separately and varies based on infrastructure complexity, number of nodes, and cloud provider.
Out of scope for this tier
✕
Spider code development, debugging, or review Available via Professional Services
✕
Custom spider middlewares or pipeline logic Available via Professional Services
✕
Data quality issues (parsing, deduplication, schema) Available via Professional Services
✕
Third-party proxy provider issues Available via Bitmaker Proxy
✕
Performance tuning of client workloads Available via Professional Services
✕
Target website changes (anti-bot, layout changes) Available via Professional Services
✕
Feature development or enhancements Quotable separately under this engagement
✕ Client-managed infrastructure components

Need something outside this scope?

Professional Services · Bitmaker

Your spiders need work.
We have the engineers.

Spider development, debugging, custom middlewares, data quality, performance tuning, and keeping up with anti-bot changes — our technical team handles it so your platform team doesn't have to.

Contact an Engineer →
Estela Commercial Support

Need a feature built into your Estela instance?

Platform enhancements and custom feature development for self-hosted Estela are outside the standard retainer — but they're something we can do. Every request is scoped and quoted separately as part of your engagement.

Talk to your account manager →
Bitmaker Proxy
Proxy issues slowing your spiders down? Bitmaker Proxy handles rotation, residential IPs, and captcha solving — natively integrated in BMC and available for self-hosted deployments.
Coming Soon
Estela Open Source
Prefer to self-host without a support contract? Estela is MIT-licensed and free to deploy on your own Kubernetes cluster.
View on GitHub →
// Common questions

Frequently asked questions

Everything teams ask before choosing BMC or Estela Commercial Support.

No. BMC charges only for the resources listed: bandwidth, processing time, and data retention. Every cost is visible in your dashboard in real time before you're billed. No per-seat fees, no idle-cluster costs, no exit fees.
BMC offers two models: prepaid credits or a credit card on file. With credits, you top up in advance and costs are deducted per job — bandwidth, processing time, and data retention, plus any additional services linked to your account. With a card, charges are aggregated monthly and billed automatically. You can see the running total on the Billing tab at any time.
Spider execution stops and any additional services tied to your BMC account — such as proxies, captcha solvers, or external API integrations — are also paused until you top up. Your data, projects, and configuration stay intact. You'll be notified so you can act before your balance runs out.
If your card is declined or removed, spider execution and any linked services are paused immediately until a valid payment method is confirmed. Your data, projects, and configuration stay intact. Everything resumes automatically once the issue is resolved.
Yes, optionally. If you manage your own accounts — SerpAPI, proxy provider, captcha solver — you provide the credentials and they connect directly to your spiders. If you'd prefer Bitmaker to manage those services, we can. Costs are handled upfront and deducted from your credit balance.
Yes. It's applied automatically when you create a new BMC account. No credit card required to claim it.
Same code, different operator. BMC is the managed version Bitmaker runs for you — patched, monitored, backed up, with a hosted Kafka/MongoDB/MySQL stack. Self-hosted Estela is the same open-source codebase on your own Kubernetes cluster, where you own the infrastructure and operations. Feature parity is intentional: anything that works on BMC works on self-hosted.
Yes. Both use the same engine and CLI. Your spiders and data are portable — same schema, same payloads, 1:1 import into your own Estela instance. No lock-in on either side.
It covers ongoing maintenance and incident response for teams that self-host the Estela platform — on their own infrastructure or Bitmaker-managed infrastructure. This includes platform bug fixes, security patches, Kubernetes and database maintenance, and SLA-backed incident response. Spider code, custom middleware logic, and client workload performance are outside scope but can be covered through other Bitmaker services.
Reactive means Bitmaker responds when you report an incident. Proactive means Bitmaker monitors your platform continuously and initiates diagnosis without waiting for you — including uptime monitoring with alerts within 2 minutes of a detected outage (Professional and Enterprise), and performance alerts for Kafka lag, MongoDB disk, and CPU thresholds (Enterprise only).
Contract terms are defined per engagement based on scope and tier. Contact us and we'll be upfront about what a realistic agreement looks like for your situation.
No. The setup fee is a one-time cost quoted separately based on infrastructure complexity, number of nodes, and cloud provider. The monthly retainer covers ongoing support only.
Yes. Tiers are flexible and can be adjusted as your team's needs evolve. Upgrades and downgrades are coordinated through your account manager.
Kubernetes on-premise, AWS, GCP, and Azure. Full managed deployment on cloud providers is available with Estela Commercial Support.
Bitmaker is always responsible for the Estela platform: API, Web UI, Celery workers, Kafka, Redis, Bitmaker Proxy, and the monitoring stack. Infrastructure components like MongoDB, Kubernetes, and storage depend on whether you're on Bitmaker-managed or self-hosted infrastructure. Spider code, spider dependencies, and client proxy providers are always the client's responsibility.