Standard is built for engineering teams getting started with self-hosted Estela. Platform maintenance, security patches, and incident support — handled by Bitmaker.
// Response SLA · Business hours
P1 Critical4 business hours
P2 High8 business hours
P3 Medium24 business hours
P4 Low48 business hours
Email support · 2 named contacts
Platform bug fixes & security patches
Kubernetes, OS & DB maintenance (yearly)
TLS certificate renewal
Coverage Mon-Fri, 9 AM-6 PM UTC-5
Contact Standard Support
We'll get back to you within one business day to discuss your setup.