Enterprise · Most Popular

Your data infra.
Backed by Bitmaker's team.

Enterprise-grade Estela with full proactive supervision, a dedicated TAM, and guaranteed response times — so your team focuses on data, not infrastructure.

30min
P1 response time · 24/7

Critical incidents handled around the clock. No waiting for business hours when production is down.

// Response SLA · Full coverage
P1 Critical 30 min · 24/7
P2 High 2 hours · 24/7
P3 Medium 4 business hours
P4 Low 24 business hours

// P1 + P2 covered 24/7 · P3-P4 business hours UTC-5

Contact Enterprise Support

We review every Enterprise inquiry personally. The more technical detail you share, the faster we can scope your engagement and setup fee.

ℹ We require a corporate email to ensure we can respond effectively. Personal email addresses will not receive a reply.
// Infrastructure details Optional — the more you share, the faster we can scope and quote

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