Professional

Proactive support before
you notice a problem.

For teams that need more than reactive incident support. Bitmaker monitors your platform continuously and initiates diagnosis without waiting for a client report.

// Basic proactive supervision

Automated uptime monitoring — alerts within 2 minutes of a detected outage. Bitmaker starts diagnosis immediately.

// Response SLA
P1 Critical 4 hours · 24/7
P2 High 4 business hours
P3 Medium 8 business hours
P4 Low 24 business hours

// P1 covered 24/7 · P2-P4 business hours UTC-5

Contact Professional Support

We'll get back to you within one business day. The more context you share, the faster we can scope your engagement.

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// Platform details Optional — helps us tailor our scope

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